I talked to Mark on the phone and from the initial call I knew this was a place that knew computers and I wanted to do business with them. He told me to bring it on in because the diagnostic was free. Of course when I brought it in the machine shut down just fine. He asked if I had it hooked up to a hub at my desk at home which I did. … I removed it and the machine shuts down just fine now. Case closed!

Shelia T., Orlando, FL